CUSTOMER FEEDBACK
Part 1
How likely is it that you would recommend St John to a friend or colleague?
1
2
3
4
5
6
7
8
9
10
10 being most likely
Gender
Male
Female
Non-binary
Prefer not to disclose
I use a different term
Age
Please select...
14-24
25-40
41-60
60+
What best describes your current occupation?
Home duties
Healthcare
Education / training
Student
Office / clerical
Management / HR
Construction
Other
Government
IT / telecommunications
Electrical
Retail / Sales
Hospitality / tourism
Trade related
Other (occupation)
Why did you undertake training with St John?
Job requirements
Required for study
Involved with sport
Retail
Young children @ home
Hobby / pursuit
Seeking employment
Other
Holiday preparations
In response to an advert
Becoming a volunteer
Other (why St John)
How did you book/enrol into your training course?
Please select...
Over the phone
St John website
Company / workplace / purchase order
Other
Other (booking type)
Where did you hear or see St John Ambulance advertised?
St John reminder letter
Display / Expo
Newspaper
Internet / Google etc.
Flyer in the mail
Directory assistance
Radio / TV
Word of mouth
White / Yellow Pages
Seeking employment
Facebook / Twitter
Employer
Friend
Brochure
Other
Other (where did you see St John advertised?)
Part 2 - Initial Contact with St John
Strongly Disagree
Disagree
Agree
Strongly Agree
N/A
My initial enquiry was attended to promptly
Strongly Disagree
Disagree
Agree
Strongly Agree
St John staff were courteous, efficient and helpful in dealing with my enquiries
I received confirmation of my booking by mail / phone / email
The confirmation letter contained sufficient and accurate information
Part 3 - About the Trainer
Strongly Disagree
Disagree
Agree
Strongly Agree
The trainer was well organised
The trainer had excellent knowledge of the subject matter
The training was at the right level of difficulty for me
I had a clear understanding of what was expected of me
The trainer explained things clearly
Assessments were based on realistic activities
Assessments explained clearly and fairly
I would attend another course delivered by this trainer (10 being most likely)
1
2
3
4
5
6
7
8
9
10
Part 4 - About training venue / resources
Strongly Disagree
Disagree
Agree
Strongly Agree
The venue was easy to find
The venue was suitable
The training facilities and training materials were in good condition
Page 5
Did the course meet your needs and expectations?
Yes
No
Why did the course not meet your expectations?
Do you have any other comments you would like to share about your experience with St John ?
Would you like further information on St John Ambulance products and services?
Automated External Defibrillators (AEDs)
First Aid Kits
First Aid Kit restocking / Workplace assessments
Onsite first aid training in the workplace
Event Health Services – first aid at community events
Cadet youth program – (8-18 years)
Mental Health First Aid training
Fire Safety Awareness training
St John lifelink Medical Alarm
St John Community Services / Transport Access
Becoming a St John Volunteer
Advanced health care training / qualifications
I would like to receive information and special offers from St John Ambulance
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