Troubleshooting

Publishing Forms with the Joomla Content Management System

For most forms, you should be able to copy and paste your forms' HTML using Joomla's JosReplace plugin. For longer forms, try the Jumi Module.

Error: "This response has already been processed" when submitting a form

To avoid duplicates, there is a mechanism that prevents a form from being posted twice without a page refresh.

For instance, if you fill out the form, submit it, then hit the browser's "back" button, change the data and submit again, then you'll get this error message because the form has already been submitted.

The proper way to submit data again is to refresh the page (using your browser's "reload" button) after navigating back to the form. Your browser should remember what information was entered, so you don't have to re-enter all the information. Just change what you need and submit.

If you placed the form on your own site and you get this error message on your first attempt to submit a response, your form is not properly set up. You should make sure that you followed the documented publishing procedure.

Excel displays a 'File not loaded completely' error when opening the CSV export

This is a limitation of Excel 2003 (and older). If the form contains more than 256 questions, the exported file will contains more than 256 columns and it won't open directly in Excel. For a workaround, visit: http://office.microsoft.com/en-us/excel/HA010548191033.aspx. The latest version of Excel does not have this limitation.

Accented characters are garbled when opening the exported data in Excel

The CSV file generated by the export uses the "UTF-8" character encoding, which is not correctly detected by some older versions of MS Excel. You must first save the file locally, then open Excel and use the data import wizard (Data menu->Import External Data). There you should be able to choose the correct encoding for your data: UTF-8 if available (Excel 2003) or the encoding corresponding to your language.

If this doesn't work, you need to open your file in a text editor that supports the UTF-8 character encoding (for instance notepad on windows) and save the file with an encoding supported by Excel (the 'ANSI' option in notepad should work).