Troubleshooting

PayPal Payment Button Doesn't Display

There are several possible causes why a paypal payment button would not display:

• Connector is not enabled - Visit your connector page and verify that that the PayPal Connector is set to 'enabled'.
• No items are mapped for sale - Visit your connector page and verify that there are items for sale and that each item has both a quantity and price value mapped.
• Item prices contain non-decimal value - Visit your connector page and verify that there are no currency signs or spaces in the price field for each item.

PayPal Unable to Process Payment

PayPal fails to process payment or shows an error message to the respondent.

• Verify that your shipping address options are set correctly. If you continue to experience issues, try setting your shipping options to 'No Shipping is needed', then reenable once you verify the form is working properly.
• Verify that your encryption options are set correctly. If you continue to experience issues, disable encryption, then reenable once you verify the form is working properly.